PRIVACY NOTICE

 

We collect and store personal information for our customers relating to the day to day management of our business. We collect this information in order to tailor our services.

This policy outlines how Jo Hicks Flowers gathers and stores personal information for both customers and to ensure effective management of the business.

 

  1. What information does our business collect? 

The company collects, uses and processes personal information which is stored both electronically and in paper format.  The information which we collect and store is name, address, telephone numbers, email addresses.  These are collected in the best interest of our business for the hire of our goods and design services and to enable us to provide the most effective service for our customers.  We do also hold images which relate to the service we provide to our customers which are used for our website and social media platforms.  If you do not give us consent to share, store and use these images please inform us via email.

 

  1. How do we collect personal information?

The personal information which we collect is given freely by our customers at enquiry and booking stage and also forms part of our quote and design service invoices.  

 

  1. How do we use your personal information?

Personal information is used for our purposes only and is not shared with any third party or used for any marketing purposes.  The personal information is stored to enable us to recognise our clients and to contact them during the period of business.  The information is stored both electronically and in paper format.  We will use the information we collect about you lawfully and to give you the best possible service.

 

  1. sharing your personal information

We only store information which relates to your booking with us.  This allows us to recognise who you are, and communicate with you during the period of business.  We are required by HMRC to store this information for their purposes for up to 10 years.  We will keep the following details:

 

Email address

Name

Address

Phone numbers

Event details

 

  1. Disclosure of personal information & Security

We may disclose and use personal information in a special circumstance for example, when necessary to protect our goods/property or in good faith, we believe the law requires us to do so.

We have security measures in place to protect your information from access by unauthorised persons and against unlawful processing, however, transmission of the information via the internet is not completely secure.  We will use reasonable endeavours to protect your personal data but we cannot guarantee the security of it.

We will retain your information for as long a period as the law requires.  We will only disclose your personal data in the event that we sell any of or all of our business and assets, if we are acquired by a third party or where we are required or permitted to by law.

We may amend this privacy policy at any time.  If we make any substantial changes they will be visible on our website under Privacy Notice and you should check back here frequently to keep up to date with any changes.

 

  1. How we communicate with our Visitors

It may be required for us to contact you regarding your order, to send updates or otherwise necessary to enforce our user agreement, applicable by national laws. For the above purposes we may contact you via email, telephone, text message or postal mail.  If you have any queries relating to our use of your information or if you wish any of your information to be deleted or corrected please email info@johicksflowers.co.uk

 

  1. Use of cookies

We use Google analytics to see how people are using our website, such as which pages are being viewed and how often.  Google provides anonymised data about the visits made to our website.  The information gathered by Google analytics helps us to improve our site and tailor it to our Customers’ needs. Google servers automatically record the page requests made when you visit our site.  These ‘server logs’ typically include your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.  We only use this information for statistical analysis purposes, we cannot recognise you from the records we hold and cannot access your computer or any information about you. Google have their own privacy policy you can view this online www.google.com/policies/privacy

PRIVACY NOTICE

 

We collect and store personal information for our customers relating to the day to day management of our business. We collect this information in order to tailor our services.

This policy outlines how Jo Hicks Flowers gathers and stores personal information for both customers and to ensure effective management of the business.

 

  1. What information does our business collect? 

The company collects, uses and processes personal information which is stored both electronically and in paper format.  The information which we collect and store is name, address, telephone numbers, email addresses.  These are collected in the best interest of our business for the hire of our goods and design services and to enable us to provide the most effective service for our customers.  We do also hold images which relate to the service we provide to our customers which are used for our website and social media platforms.  If you do not give us consent to share, store and use these images please inform us via email.

 

  1. How do we collect personal information?

The personal information which we collect is given freely by our customers at enquiry and booking stage and also forms part of our quote and design service invoices.  

 

  1. How do we use your personal information?

Personal information is used for our purposes only and is not shared with any third party or used for any marketing purposes.  The personal information is stored to enable us to recognise our clients and to contact them during the period of business.  The information is stored both electronically and in paper format.  We will use the information we collect about you lawfully and to give you the best possible service.

 

  1. sharing your personal information

We only store information which relates to your booking with us.  This allows us to recognise who you are, and communicate with you during the period of business.  We are required by HMRC to store this information for their purposes for up to 10 years.  We will keep the following details:

 

Email address

Name

Address

Phone numbers

Event details

 

  1. Disclosure of personal information & Security

We may disclose and use personal information in a special circumstance for example, when necessary to protect our goods/property or in good faith, we believe the law requires us to do so.

 

We have security measures in place to protect your information from access by unauthorised persons and against unlawful processing, however, transmission of the information via the internet is not completely secure.  We will use reasonable endeavours to protect your personal data but we cannot guarantee the security of it.

 

We will retain your information for as long a period as the law requires.  We will only disclose your personal data in the event that we sell any of or all of our business and assets, if we are acquired by a third party or where we are required or permitted to by law.

 

We may amend this privacy policy at any time.  If we make any substantial changes they will be visible on our website under Privacy Notice and you should check back here frequently to keep up to date with any changes.

 

  1. How we communicate with our Visitors

It may be required for us to contact you regarding your order, to send updates or otherwise necessary to enforce our user agreement, applicable by national laws. For the above purposes we may contact you via email, telephone, text message or postal mail.  If you have any queries relating to our use of your information or if you wish any of your information to be deleted or corrected please email info@johicksflowers.co.uk

 

  1. Use of cookies

We use Google analytics to see how people are using our website, such as which pages are being viewed and how often.  Google provides anonymised data about the visits made to our website.  The information gathered by Google analytics helps us to improve our site and tailor it to our Customers’ needs. Google servers automatically record the page requests made when you visit our site.  These ‘server logs’ typically include your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.  We only use this information for statistical analysis purposes, we cannot recognise you from the records we hold and cannot access your computer or any information about you. Google have their own privacy policy you can view this online www.google.com/policies/privacy